A. MTN mPulse website is an exciting and enabling platform for tweens and teens to learn academics and self-development tutorials and play intellectual games, enabling them to shine in all their endeavours.
A. The website is mainly for primary, junior secondary and senior secondary school students. Parents too can also join the platform to monitor their children’s activities on the website and on the internet.
A. Simple! To sign up follow these steps: • Type the URL www.mtnonline.com/mpulse in your browser • In the Login/Sign Up section, Click the I’m a Student icon or I’m a Parent icon and enter all the information required to register.
A. No, sign up to mPulse website is totally free!
A. You will gain access to the following:
A. Access to the Youtube tutorial, music and sports videos is free (only data charges apply).For the education and game services, you have up to 14 days free trial access, after which you can pay (between N10 to N300) to subscribe for the services.
A. No. The Youtube content on MTN mPulse website have been carefully selected for you, you can only access these content on the website.
A. You will gain access to the following:
A. Yes you can! Click on the Invite Friends tab on your student dashboard to recommend the mPulse website to your friends.
A. MTN mPulse is a basic prepaid plan that allows Pre-Teen and Teen customers between the age bracket of 9 and 15 years enjoy, Special data bundles, Special Birthday reward, lots of other exciting offers and National calls at 15k/secs
A. ALL MTNN Pre-Teen and Teen customers between the age bracket of 9 and 15 years can migrate to MTN mPulse tariff plan.
A. To migrate to mPulse plan, simply do any of the following:
A. You will enjoy the following:
A. You will NOT be charged for migrating into mPulse tariff plan if it is your first migration in 30 days. Subsequent migrations within the same month will attract N100 migration fee.
A. Your International calls and SMS will be charged at standard international rates.
A. Customers will be able to recharge their mPulse account balance by dialling *555*PIN#.
A. Customer will be able to check their airtime balance by dialling *556#.
A. You can subscribe to any of the mPulse Special Data bundle by doing any of the following:
A. The Pop-up menu is a new feature that allows you to set your data bundle on One-off or Recurrent purchase:
A. If you exit the Pop-Up Menu or it times out before selecting an option, your data bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.
A. Yes, you will be able to opt in for Recurrent option or renew the bundle by sending R+bundle code to 131. Example: If you have an active 350MB daily bundle that is on One-off option, you will be able to renew it by sending R350 to 131.
A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 131.
A. For the Weekly bundle, you will be charged N50 and the Monthly bundle will be charged at N150.
A. The weekly and monthly special bundles will be valid for 7days and 30 days respectively.
A. For the Weekly bundle, you will be credited with 350MB and 1.2GB for the Monthly bundle.
A. You will be able to check your data bundle balance via the following channels:
A. No, you can only access mPulse Website with the special data bundle.
A. Yes, you can activate any of the mPulse special data bundle multiples times BUT the data bundles purchased will have its own unique expiry date.
A. If you have mPulse Special data bundle and regular data bundle active, then your browsing on mPulse website will be charged from your mPulse special data bundle and when you have finished the bundle, your data charges while on the website will be charged from your regular data bundle.
However, if you have mPulse Special data bundle and regular data bundle active, then your browsing on other websites will be charged from your regular data bundle and when you have finished the data bundle, your data activity will be suspended until you buy another regular data bundle or opt in for PAYG browsing.
A. Your mPulse Special data bundle will only auto renew on the day of expiry if you selected ‘Recurrent Purchase’ at the time purchase and as long as you have enough airtime.
A. As soon as you exhaust your data bundle before the expiry and do not have any other active data bundle, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:
A. Yes, you will be able to roll over any unused main data bundle as long as you buy another bundle before the current bundle expires or within the allowed grace period after the bundle expires BUT you will NOT be able to rollover any unused data bonus.
Below is the breakdown of the applicable rollover period per bundle plan:
|Data Plan||Applicable Rollover Period|
|One (1)||Day One (1)|
|Above 1 Day but less than 30days||Three (3) Days|
|Thirty (30) Days and above||Seven (7) days|
A. If you fail to renew your expired bundle after the rollover period, all your unused bundle will be cleared.
A. No, you will not be able to use it within the rollover period until you renew the bundle or purchase another bundle of the same category.
A. No, you will not be able to roll over any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.
A. No, you will not be able to share your mPulse Special data bundle.
A. You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay As You Go rate.
A. To opt in for PAYG browsing, simply;
A. Your browsing from your airtime will be charged at N3/MB.
A. No, you will not be charged for opting in for PAYG browsing.
A. To opt out of PAYG browsing, simply
A. You can stop auto-renewal by sending the opt-out keyword NO350 to 344 for weekly bundle or NO351 to 344 for monthly bundle.
A. You will receive 25MB for WhatsApp ONLY on your first recharge of N100 in a month and Free 10MB on N100 recharge or 20MB on N200 or more ONLY on your first recharge in a calendar week.
A. The free data bonus after recharge will be valid for 7days.
A. Yes, the free data bonus will be used to browse all website.
A. No, you will not be able to roll over any unused free data after expiry. Once the bundle expires, all unused data bonus will be cleared from the dedicated account.
A. No, you will be able to receive the free data bonus when you recharge via physical, logical, on-demand, VTU and DYA channels.
A. The free WhatsApp bonus will be valid for 7days.
A. No, the free WhatsApp bonus can only be used on WhatsApp.
A. No, you will not be able to roll over any unused WhatsApp bonus after expiry. Once the bundle expires, all unused data bonus will be cleared from the dedicated account.
A. No, you will be able to receive the free WhatsApp bonus when you recharge via physical, logical, on-demand, VTU and DYA channels.
A. Your WhatsApp charges will be charged first from the WhatsApp bonus, then WhatsApp bundle after which it will be deducted from regular data bundle.
A. Only mPulse customers that are 15years and below are eligible to receive the free N200 airtime birthday reward on the day of their birthday. However, after your 15th birthday, you will not be eligible to receive the free N200 airtime bonus again on the day of your birthday.
A. You will be able to receive the birthday bonus ONCE a year and on the day of their birthday.
A. To enjoy the birthday reward, you will need to provide your name and date of birth via the following channels:
A. No, once you have provided your birthday details, you will not be allowed to change the details again.
A. No, you will not be able to share your birthday airtime bonus via share n sell.
A. The airtime bonus will be used for National Voice calls, National SMS and Pay As You Go Data.
A. Your Calls, SMS and Data from your birthday airtime bonus will be charged as follows:
A. The airtime bonus will be valid till 11:59pm of the following day.
A. No, you, will NOT be required to send any keyword to any short code to activate the Free data. As an mPulse customer, once you are accessing mPulse website or App for the first time, you will be allocated the 30MB for FREE.
A. The free 30mb will be valid for 30 days after which all unused bonus will clear.
A. No, you can only use the free 30MB to browse on mPulse website or App.
A. No, if you have active 30MB and the buy any of the special mPulse data bundles, all your charges while on mPulse website will be deducted first from the free 30MB after which you will be charged from the special mPulse data bundle.
A. To transfer airtime/data to your child’s number, you will be required to follow the steps below:
A. As the Parent, you can use Parent-Child linking service while all tariff plan EXCEPT mPulse plan BUT your child MUST be on mPulse to benefit from the service.
A. You can add up to a maximum of six (6) child numbers to your beneficiary list.
A. A child can be linked to a maximum of 2 parents at a time.
A. No, you will be able to transfer either airtime or data every 7days or 30days but depending on the frequency selected during the initial transaction.
A. No, you will be able to transfer airtime and data separately.
A. Yes, simply dial *344*5*4#, select the Child’s number you want to change the frequency, select new Product type, new Product value and then enter your self-care PIN.
A. No, you will be automatically unlinked from your Parent’s beneficiary list immediately you migrate out of mPulse plan and you will no longer be able to receive airtime/data from your parent.
A. Yes, you will have to add the number again to your Beneficiary list by dialling *344*5*2# and then follow through the steps.
A. Simply dial *344*5*8#, then enter the following details:
Once the system confirms that all the information provided are correct, it will send you your self-care PIN.
A. You can view your airtime/data transfer history by dialling *344*5*7# and the system will display the product shared, amount shared and date of sharing.
SMS: mPulse to 131
|Calls||15k/sec to all Networks|
|SMS||N4 to all Networks|
|Special Data Bundle
(for mPulse website ONLY)
|• 350MB Weekly plan @ N50
• 1.2GB Monthly plan @ N150
• N200 airtime reward on your birthday
• Special Data bundles to browse on mPulse Web and App.
• FREE 30MB on your first access to mPulse website.
• Data Bonus on first recharge in a calendar week.
• 25MB WhatsApp data bonus on first recharge in a calendar month.
• Weekly or Monthly Airtime/Data allowance from linked Parent