FAQ

FAQFAQ

MTN mPulse WEBSITE

Q. What is MTN mPulse website?

A. MTN mPulse website is an exciting and enabling platform for tweens and teens to learn academics and self-development tutorials and play intellectual games, enabling them to shine in all their endeavours.

Q. Who can join the mPulse website?

A. The website is mainly for primary, junior secondary and senior secondary school students. Parents too can also join the platform to monitor their children’s activities on the website and on the internet.

Q. How do I sign up to the mPulse website?

A. Simple! To sign up follow these steps: • Type the URL www.mtnonline.com/mpulse in your browser • In the Login/Sign Up section, Click the I’m a Student icon or I’m a Parent icon and enter all the information required to register.

Q. Will I be charged for joining mPulse website?

A. No, sign up to mPulse website is totally free!

Q. I’m a student, what do I stand to gain if I join the mPulse website?

A. You will gain access to the following:

  • • Certified preparation materials for Common Entrance, WAEC, NECO, JAMB and PostUME
  • • Past Questions and Answers on Common Entrance, WAEC, NECO, JAMB and PostUME
  • • Youtube Tutorial videos on wide variety of topics: Technology, Programming, Leadership, Vocational Skills, Entrepreneurship, Language, etc.
  • • Exciting single-player and multi-player games
  • • Trending music and sports videos
  • • Buy mPulse data plans
  • • Migrate your MTN line to mPulse tariff plan
Q. Interesting. Do I need to pay for these services?

A. Access to the Youtube tutorial, music and sports videos is free (only data charges apply).For the education and game services, you have up to 14 days free trial access, after which you can pay (between N10 to N300) to subscribe for the services.

Q. Can I access other Youtube outside the mPulse YouTube content?

A. No. The Youtube content on MTN mPulse website have been carefully selected for you, you can only access these content on the website.

Q. I am a parent, what do I stand to gain if I join the mPulse website?

A. You will gain access to the following:

  • • View your child’s activities on the website
  • • Share airtime and data with your child
  • • Monitor and Control what websites and apps your child can access
Q. Can I invite my friends to join mPulse website?

A. Yes you can! Click on the Invite Friends tab on your student dashboard to recommend the mPulse website to your friends.

MTN mPULSE PREPAID PLAN

Q. What is MTN mPulse?

A. MTN mPulse is a basic prepaid plan that allows Pre-Teen and Teen customers between the age bracket of 9 and 15 years enjoy, Special data bundles, Special Birthday reward, lots of other exciting offers and National calls at 15k/secs

Q. Who can migrate to MTN mPulse?

A. ALL MTNN Pre-Teen and Teen customers between the age bracket of 9 and 15 years can migrate to MTN mPulse tariff plan.

Q. How do I migrate to MTN mPulse Plan?

A. To migrate to mPulse plan, simply do any of the following:

  • • Dial *344*1#
  • • Send ‘mPulse’ to 131
  • • Download MyMTNApp, go to tariff plan and select mPulse
Q. What do I stand to enjoy if I migrate to mPulse tariff plan?

A. You will enjoy the following:

  • • 25MB WhatsApp data bonus on first recharge in a calendar month.
  • • Data Bonus on first recharge in a calendar week.
  • • N200 airtime reward on your birthday
Q. How much will I be charged for migrating to mPulse?

A. You will NOT be charged for migrating into mPulse tariff plan if it is your first migration in 30 days. Subsequent migrations within the same month will attract N100 migration fee.

Q. How much will I be charged for International call/SMS?

A. Your International calls and SMS will be charged at standard international rates.

Q. How can I recharge airtime on my mPulse plan?

A. Customers will be able to recharge their mPulse account balance by dialling *555*PIN#.

Q. How can I check my mPulse airtime balance?

A. Customer will be able to check their airtime balance by dialling *556#.

Q. How do I subscribe to the mPulse weekly and 14-days special data bundle plan?

A. You can subscribe to any of the mPulse Special Data bundle by doing any of the following:

  • • For Weekly bundle of 100MB, send 350 to 344
  • • For 14 days bundle of 350MB, send 351 to 344
  • • Dial *344# and then, select data bundle of choice from the menu.
  • • From mPulse website, from the drop down menu of student dashboard, select data bundle of your choice from the list of bundles.
Q. I just received a pop-up menu to choose either One-off or Recurrent option after activating a data bundle. What does this mean?

A. The Pop-up menu is a new feature that allows you to set your data bundle on One-off or Recurrent purchase:

  • • One-Off Purchase means that your data bundle will not renew after expiry.
  • • Recurrent Purchase means your data bundle will auto-renew after expiry.
Q. If I exit the Pop-Up Menu or it times out before selecting an option, will my data bundle be on One-off or Recurrent option?

A. If you exit the Pop-Up Menu or it times out before selecting an option, your data bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.

Q. If my data bundle is on One-off option, will I be able to opt in for Recurrent option or renew the bundle?

A. Yes, you will be able to opt in for Recurrent option or renew the bundle by sending R+bundle code to 131. Example: If you have an active 350MB daily bundle that is on One-off option, you will be able to renew it by sending R350 to 131.

Q. Will I be able to cancel auto-renewal anytime?

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 131.

Q. How much will I be charged for subscribing for mPulse Special weekly or 14-days data bundles?

A. For the Weekly bundle, you will be charged N50 and the 14-days bundle will be charged at N150.

Q. What is the validity of the special data bundle?

A. The weekly and 14-days special bundles will be valid for 7days and 14 days respectively.

Q. What will I get after subscribing to the special bundle?

A. For the Weekly bundle, you will be credited with 100MB and 350MB for 14 Days.

Q. How do I check my special data bundle balance?

A. You will be able to check your data bundle balance via the following channels:

  • • Dialling *344*2*2#.
  • • Dialling *559*93#.
  • • MyMTNApp
Q. Can I access all website with the mPulse special data bundle?

A. No, you can only access mPulse Website with the special data bundle.

Q. Can I purchase the mPulse special data bundle multiple times?

A. Yes, you can activate any of the mPulse special data bundle multiples times BUT the data bundles purchased will have its own unique expiry date.

Q. If I have mPulse Special data bundle and regular data bundle active, which bundle will deplete first?

A. If you have mPulse Special data bundle and regular data bundle active, then your browsing on mPulse website will be charged from your mPulse special data bundle and when you have finished the bundle, your data charges while on the website will be charged from your regular data bundle.
However, if you have mPulse Special data bundle and regular data bundle active, then your browsing on other websites will be charged from your regular data bundle and when you have finished the data bundle, your data activity will be suspended until you buy another regular data bundle or opt in for PAYG browsing.

Q. Will my mPulse Special data bundle autorenew?

A. Your mPulse Special data bundle will only auto renew on the day of expiry if you selected ‘Recurrent Purchase’ at the time purchase and as long as you have enough airtime.

Q. What happens if I exhaust my mPulse Special data bundle before the renewal date and do not have any other bundle?

A. As soon as you exhaust your data bundle before the expiry and do not have any other active data bundle, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:

  • • Buy another mPulse data plan by dialling *344*2# to continue browsing on mPulse website
  • • Buy another regular data bundle by dialling *131*1# or *904#,
  • • Borrow data by dialling *606#
  • • Opt-in for a Pay As You Go browsing by dialling *131*200# to continue browsing from your airtime @N3/MB
Q. Will I be able to rollover my unused main data bundle?

A. Yes, you will be able to roll over any unused main data bundle as long as you buy another bundle before the current bundle expires or within the allowed grace period after the bundle expires BUT you will NOT be able to rollover any unused data bonus.
Below is the breakdown of the applicable rollover period per bundle plan:

Data Plan Applicable Rollover Period
One (1) Day One (1)
Above 1 Day but less than 30days Three (3) Days
Thirty (30) Days and above Seven (7) days
Q. What will happen if I do not renew my expired bundle after the rollover period?

A. If you fail to renew your expired bundle after the rollover period, all your unused bundle will be cleared.

Q. I have 500MB left after my bundle expired. Will I be able to use it within the rollover period?

A. No, you will not be able to use it within the rollover period until you renew the bundle or purchase another bundle of the same category.

Q. Will I be able to rollover my unused data bonus?

A. No, you will not be able to roll over any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.

Q. Can I share my MTN mPulse Special Data bundle?

A. No, you will not be able to share your mPulse Special data bundle.

Q. Will I be able to browse from my airtime automatically after exhausting my data bundle?

A. You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay As You Go rate.

Q. How do I opt in for PAYG browsing?

A. To opt in for PAYG browsing, simply;

  • • Dial *131*200#.
  • • Send RESET to 131.
Q. How much will I be charged for browsing from my airtime after opting in for PAYG browsing?

A. Your browsing from your airtime will be charged at N3/MB.

Q. Will I be charged for opting in for PAYG browsing?

A. No, you will not be charged for opting in for PAYG browsing.

Q. How do I opt out of PAYG browsing?

A. To opt out of PAYG browsing, simply

  • • Dial *131*201#
  • • Send SUSPEND to 131.
Q. How can I stop auto renewal of my special bundle?

A. You can stop auto-renewal by sending the opt-out keyword NO350 to 344 for weekly bundle or NO351 to 344 for 14-days bundle.

Q. How much bonus will I receive on my recharge?

A. You will receive 25MB for WhatsApp ONLY on your first recharge of N100 in a month and Free 10MB on N100 recharge or 20MB on N200 or more ONLY on your first recharge in a calendar week.

Q. What is the validity of the free data bonus on recharge?

A. The free data bonus after recharge will be valid for 7days.

Q. Will I be able to use the free data bonus to browse all website?

A. Yes, the free data bonus will be used to browse all website.

Q. Will I be able to rollover my unused free data on my next recharge after 7days?

A. No, you will not be able to roll over any unused free data after expiry. Once the bundle expires, all unused data bonus will be cleared from the dedicated account.

Q. Will I be able to receive the free data bonus if I recharge using share n sell?

A. No, you will be able to receive the free data bonus when you recharge via physical, logical, on-demand, VTU and DYA channels.

Q. What is the validity of the free WhatsApp bonus on recharge?

A. The free WhatsApp bonus will be valid for 7days.

Q. Will I be able to use the free WhatsApp bonus to browse all social App?

A. No, the free WhatsApp bonus can only be used on WhatsApp.

Q. Will I be able to rollover my unused WhatsApp bonus on my next recharge after 30days?

A. No, you will not be able to roll over any unused WhatsApp bonus after expiry. Once the bundle expires, all unused data bonus will be cleared from the dedicated account.

Q. Will I be able to receive the free WhatsApp bonus if I recharge using share n sell?

A. No, you will be able to receive the free WhatsApp bonus when you recharge via physical, logical, on-demand, VTU and DYA channels.

Q. If I have free WhatsApp bonus, active paid WhatsApp bundle and regular data bundle, which of them will be charged first?

A. Your WhatsApp charges will be charged first from the WhatsApp bonus, then WhatsApp bundle after which it will be deducted from regular data bundle.

Q. Who is eligible to receive the free N200 airtime birthday reward?

A. Only mPulse customers that are 15years and below are eligible to receive the free N200 airtime birthday reward on the day of their birthday. However, after your 15th birthday, you will not be eligible to receive the free N200 airtime bonus again on the day of your birthday.

Q. How many times will I receive the N200 birthday reward?

A. You will be able to receive the birthday bonus ONCE a year and on the day of their birthday.

Q. What do I need to enjoy the birthday reward?

A. To enjoy the birthday reward, you will need to provide your name and date of birth via the following channels:

  • • On mPulse website when you are logged in as a student
  • • mPulse page on MYMTN App.
  • • Dialling *344# and selecting birthday reward
Q. Will I be able to update my birthday details after providing it?

A. No, once you have provided your birthday details, you will not be allowed to change the details again.

Q. Will I be able to transfer my birthday airtime bonus via MTN Share n Sell?

A. No, you will not be able to share your birthday airtime bonus via share n sell.

Q. What are the services that I can use my birthday airtime bonus for?

A. The airtime bonus will be used for National Voice calls, National SMS and Pay As You Go Data.

Q. What is the rate that at which I will be charged for Calls, SMS and Data from my birthday airtime bonus?

A. Your Calls, SMS and Data from your birthday airtime bonus will be charged as follows:

  • • National Calls – 15k/sec
  • • National SMS – N4
  • • PAYG data - N15/Mb
Q. What is the validity of the Birthday reward?

A. The airtime bonus will be valid till 11:59pm of the following day.

Q. For the free 30MB bonus, do I need to send any keyword to activate it?

A. No, you, will NOT be required to send any keyword to any short code to activate the Free data. As an mPulse customer, once you are accessing mPulse website or App for the first time, you will be allocated the 30MB for FREE.

Q. What is the validity of the 30MB mPulse Website/App offer?

A. The free 30mb will be valid for 30 days after which all unused bonus will clear.

Q. Can I use the free 30MB to browse all websites or App?

A. No, you can only use the free 30MB to browse on mPulse website or App.

Q. If I buy any of the Special mPulse data bundle, will I be able to rollover any used data bonus from the 30MB into the special data bundle?

A. No, if you have active 30MB and the buy any of the special mPulse data bundles, all your charges while on mPulse website will be deducted first from the free 30MB after which you will be charged from the special mPulse data bundle.

Q. As a parent, I want to be transferring from my airtime/data to my child’s number on periodic basis

A. To transfer airtime/data to your child’s number, you will be required to follow the steps below:

  • Step 1: Register for Parent-Child linking service by dialling *344*5*1#.
  • Step 2: Once you have registered for the service, you will be required to register your child’s number as your beneficiary by dialling *344*5*1#. You will be able to add your child via MyMTNNApp or mPulse website.
  • Step 3: Upon dialling *344*5*1#, you will be required to enter your Child’s number, select Product type (either Airtime Weekly, Data Weekly, Airtime Monthly or Data Monthly), after which you select airtime or data value then your self-care
  • Step 4: Once the system receives your request, it will check to confirm if you have enough airtime to complete your transaction. If you have enough airtime, the transaction will be completed.
Q. Must I the Parent be on mPulse to enjoy Parent-Child linking service?

A. As the Parent, you can use Parent-Child linking service while all tariff plan EXCEPT mPulse plan BUT your child MUST be on mPulse to benefit from the service.

Q. How many children number can I add to my beneficiary list?

A. You can add up to a maximum of six (6) child numbers to your beneficiary list.

Q. How many parents can a child be linked to?

A. A child can be linked to a maximum of 2 parents at a time.

Q. Will I be able to transfer airtime/data every day to my registered Child?

A. No, you will be able to transfer either airtime or data every 7days or 30days but depending on the frequency selected during the initial transaction.

Q. Will I be able to transfer airtime and data on the same transaction?

A. No, you will be able to transfer airtime and data separately.

Q. I selected Airtime Weekly during my transfer. Will I be able to change it to Airtime Monthly?

A. Yes, simply dial *344*5*4#, select the Child’s number you want to change the frequency, select new Product type, new Product value and then enter your self-care PIN.

Q. Will I be able to receive airtime/data from my Parent if I migrate out of mPulse?

A. No, you will be automatically unlinked from your Parent’s beneficiary list immediately you migrate out of mPulse plan and you will no longer be able to receive airtime/data from your parent.

Q. My Child migrated out of mPulse but has migrated back to the plan; can I transfer airtime/data to the number?

A. Yes, you will have to add the number again to your Beneficiary list by dialling *344*5*2# and then follow through the steps.

Q. How can I get my self-care PIN code for the airtime/data transfer?

A. Simply dial *344*5*8#, then enter the following details:

  • • Mother's maiden name
  • • Date of birth. E.g. dd/mm/yyyy
  • • State of Origin

Once the system confirms that all the information provided are correct, it will send you your self-care PIN.

Q. Will I be able to view my airtime/data transfer history to my Child’s number?

A. You can view your airtime/data transfer history by dialling *344*5*7# and the system will display the product shared, amount shared and date of sharing.

mPulse
Migration USSD: *344*1#
SMS: mPulse to 131
Calls 15k/sec to all Networks
SMS N4 to all Networks
Special Data Bundle
(for mPulse website ONLY)
• 100MB Weekly plan @ N50
• 350MB 14 Days plan @ N150
Add-Ons • N200 airtime reward on your birthday
• Special Data bundles to browse on mPulse Web and App.
• FREE 30MB on your first access to mPulse website.
• Data Bonus on first recharge in a calendar week.
• 25MB WhatsApp data bonus on first recharge in a calendar month.
• Weekly or 14-days Airtime/Data allowance from linked Parent
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